Privacy Policy
Wildstone Botanica is a Surrey-based botanical studio specialising in natural, considered floral design.
This Privacy Policy explains how we collect, use and store your personal data, and outlines your rights in relation to that data.
What Data We Collect
Wildstone Botanica may collect the following personal information:
Name
Email address
Telephone number
Delivery address
Billing information
Any additional details you provide when placing an order or making an enquiry
We only collect information that you choose to share with us.
How We Collect Your Data
We collect and process your data when you:
Complete a form on our website
Place an order through our website
Contact us directly via email
Send us a message via social media (Instagram, Facebook, etc.)
Sign up to our mailing list
Use or view our website via your browser’s cookies
How We Use Your Data
Wildstone Botanica collects your data in order to:
Process and fulfil your order
Arrange delivery of your flowers
Respond to enquiries
Provide event quotations
Send marketing emails (only if you have signed up to receive them)
When processing an order, we may share relevant payment data with secure payment providers or use fraud-prevention services where necessary.
We do not sell, rent or trade your personal data.
How We Store Your Data
We take reasonable steps to ensure your data is stored securely.
Order details (including name, phone number, email and delivery address) are stored securely on password-protected devices.
Any delivery details written on paper are securely destroyed within 24 hours of delivery completion.
Email correspondence is stored within password-protected email accounts.
Mailing list data is stored securely within our password-protected Squarespace account.
Social media correspondence is stored within password-protected Instagram and Facebook accounts.
We retain event quotations for up to five years after the date of your event. After this period, data is securely deleted.
Marketing
We may occasionally send emails about our products, seasonal collections or studio updates — but only to those who have actively signed up to our mailing list.
We do not automatically add customers to our mailing list.
You may unsubscribe at any time by clicking the “unsubscribe” link in any marketing email or by contacting:
Leanne@wildstonebotanica.com
Your Data Protection Rights
Under UK data protection law, you have the right to:
Request a copy of the personal data we hold about you
Request correction of inaccurate or incomplete data
Request erasure of your personal data (under certain conditions)
Request restriction of processing (under certain conditions)
Object to processing (under certain conditions)
Request transfer of your data to another organisation or directly to you (under certain conditions)
If you make a request, we will respond within one month.
To exercise any of these rights, please contact:
Leanne@wildstonebotanica.com
Cookies
Cookies are small text files placed on your device to collect standard internet log information and visitor behaviour information.
When you visit our website, we may collect information automatically through cookies or similar technologies.
How We Use Cookies
We currently use cookies only to enable the website to function correctly.
A combination of first-party and third-party cookies may be used.
We do not use cookies for advertising or behavioural tracking.
When visiting our website, you will be given the option to accept cookies.
Managing Cookies
You can adjust your browser settings to refuse cookies or delete existing cookies.
Please note that disabling cookies may affect certain website functionality.
Links to Other Websites
Our website may contain links to other websites.
This Privacy Policy applies only to Wildstone Botanica. If you follow a link to another website, please review their privacy policy separately.
Updates to This Policy
Wildstone Botanica keeps this Privacy Policy under regular review and updates it where necessary.
Last updated: 22nd February 2026
Contact Us
If you have any questions about this Privacy Policy or the data we hold about you, please contact:
Leanne@wildstonebotanica.com
Reporting a Complaint
If you are not satisfied with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):